Here you find answers to frequently asked questions. Often this is a convenient way to find answers to your questions. Should your question not be answered, please do not hesitate to contact us.

Our mail servers use SSL/TLS encryption, the prerequisite for secure transport encryption between the mail servers is that the remote mail server also uses SSL/TLS.­

Cancellation of your e-mail account is possible in Your account in the menu Settings> Membership.­

On the login page, please click "Lost password?" and enter the e-mail address You provided as an alternative e-mail address when registering.­

Paid services:

Email PRO - 1.00 € monthly
Email XL - 2.50 € monthly
Email XXL - 3.50 € monthly

Paid services such as fax and SMS can be used by charging credits 1 credit equals 0.10 €.
SMS - 2 credits by SMS
Fax - 3 credits per fax page


A standard fax page does not exceed 60 seconds per page. If extensively designed templates exceed the standard delivery time, percentage surcharges will apply.­

You will find the details for the client setup in your account under Settings > POP3/IMAP/SMTP.­

The Membership in the Free Mail package is free.

Payments can be made securely by credit card even without a Paypal account, furthermore you can pay by bank transfer and PayPal.­